RMT Robotics Appoints Andrew Bell as Customer Care Manager

Customer care team dedicated to long-term partnerships for service and support

Grimsby, Ontario, Canada (July 17, 2012) - RMT Robotics® (www.rmtrobotics.com), a Cimcorp Oy company, announces the appointment of Andrew Bell as customer care manager. In this new capacity, Bell will lead the customer care team in developing long-term partnerships to provide enhanced service and support throughout the lifecycle of customers' robotic systems.


New to the customer care team, Bell has been a key member of the RMT team for five years as a project manager. His technical experience and dedication to customer success complement the professionalism and expertise of the customer care team. As customer care manager, Bell will continue to enhance the team's key service standards which include quick response times and immediate execution of service with the application of a resourceful approach and continuous customer feedback in order to provide first-class care.

"RMT Robotics' customer care team excels at providing quality and fast service and support to ensure maximum uptime and increased productivity," said Bell. "I am thrilled to join this exceptional team of knowledgeable and professional customer care staff."

About the Customer Care Team

The RMT customer care team is comprised of a dedicated and highly skilled group of field service technicians, software experts, customer care specialists, and parts and services professionals. From fine tuning equipment and responding rapidly in time-critical situations to training and mentoring staff, RMT's dedicated and knowledgeable customer care team is committed to being there whenever needed. The team builds long-term partnerships so that customers get the most out of their automated robotic gantry systems.

For more information, please contact Lori Vaughan, Marketing Coordinator, RMT Robotics, at lorivaughan@rmtrobotics.com.

For media information, please contact Kim Zdanowicz, public relations, Koroberi, Inc. (www.koroberi.com), by phone at +1 919-945-0548 or by email at kim@koroberi.com.

About RMT Robotics
RMT Robotics (www.rmtrobotics.com), a Cimcorp Oy Company, is a global company that manufactures and integrates turnkey robotic gantry-based order fulfillment and tire handling solutions designed to reduce operating costs and streamline operations.

To extend the flexibility of robotics beyond a fixed workspace, RMT Robotics also manufactures and integrates ADAM™, the category-defining autonomous mobile robot. The ADAM system redefines the purpose and function of industrial AGVs by performing intelligent robotic transport of materials in complex, random origin to random destination industrial environments.

Since 1981, RMT Robotics has been recognized around the globe as an innovator in robotics materials handling. RMT helps our customers compete in an increasingly aggressive and price-sensitive global marketplace by providing best-in-class robotic handling solutions.

For more updates, follow us on Twitter @RMTRobotics.

Featured Product

Universal Robots - Collaborative Robot Solutions

Universal Robots - Collaborative Robot Solutions

Universal Robots is a result of many years of intensive research in robotics. The product portfolio includes the UR5 and UR10 models that handle payloads of up to 11.3 lbs. and 22.6 lbs. respectively. The six-axis robot arms weigh as little as 40 lbs. with reach capabilities of up to 51 inches. Repeatability of +/- .004" allows quick precision handling of even microscopically small parts. After initial risk assessment, the collaborative Universal Robots can operate alongside human operators without cumbersome and expensive safety guarding. This makes it simple and easy to move the light-weight robot around the production, addressing the needs of agile manufacturing even within small- and medium sized companies regarding automation as costly and complex. If the robots come into contact with an employee, the built-in force control limits the forces at contact, adhering to the current safety requirements on force and torque limitations. Intuitively programmed by non-technical users, the robot arms go from box to operation in less than an hour, and typically pay for themselves within 195 days. Since the first UR robot entered the market in 2009, the company has seen substantial growth with the robotic arms now being sold in more than 50 countries worldwide.