Name change reflects commitment to proactive approach, value-added service
(CINCINNATI: July 29, 2015)—Intelligrated® (www.intelligrated.com), a leading North American-based automated material handling solutions provider, announces the realignment of its aftermarket services group to better reflect its focus on maximizing uptime and return on automated system investments. As a result of the realignment, the company has renamed Customer Service and Support as Lifecycle Support Services.
Material handling operations strive to maximize uptime while driving down overall costs and Intelligrated's lifecycle approach emphasizes proactive value-added solutions that reduce the risk of downtime and increase system longevity and efficiency. The new name better represents how the company strategically partners with customers on lifecycle planning to maximize return on investment.
"Supporting customers through technical and maintenance support calls is simply not enough in today's environment," says John Sorensen, senior vice president and general manager, Lifecycle Support Services. "The industry expects strategic, proactive support to maximize asset performance."
Intelligrated Lifecycle Support Services operates a team of over 435 employees geographically deployed and networked through a service management framework. The group provides comprehensive lifecycle management programs to the material handling industry that incorporate critical focus areas such as technology refresh, equipment modifications, maintenance and system assessments, spare parts strategies and track-driven training programs.
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Intelligrated (www.intelligrated.com) is a leading North American-based, single-source provider of intelligent automated material handling solutions that drive fulfillment productivity for retailers, manufacturers and logistics providers around the world. Through a broad portfolio of automation equipment, software, service and support, Intelligrated solutions give businesses a competitive edge and optimize operational performance through increased flexibility, efficiency and accuracy.
Intelligrated designs, manufactures, integrates and installs complete material handling automation solutions including conveyor, IntelliSort® sortation, Alvey® palletizers and robotics, and automated storage and retrieval systems - all managed by advanced machine controls and software. Intelligrated Software offers warehouse execution systems, a scalable suite of software that manages the entire fulfillment process, including equipment, labor and business intelligence, integrated with voice- and light-directed picking and putting technologies.
From concept to integration to lifecycle support services, Intelligrated delivers dependable, sustained distribution and fulfillment success, and maximum return on investment. Intelligrated backs every project with 24X7 multilingual technical support and access to lifecycle service through a network of national, regional and local service centers. For more updates, follow us on Twitter @Intelligrated.