Care-O-bot 4 celebrates its premiere as a shopping assistant

By Fraunhofer IPA via RoboHub:  In January 2015, Fraunhofer IPA presented a prototype of the “Care-O-bot 4” service robot. The charming helper is now proving its worth in the real world. “Paul” the robot has been greeting customers in Saturn-Markt Ingolstadt since the end of October 2016 and directing them towards their desired products.

Care-O-bot 4, alias Paul, approaches Saturn customers and welcomes them to the store. If they ask him about a certain product, he accompanies the customer to the department and points them in the direction of the relevant shelf. As he indulges in small talk about the weather, or another subject, Paul turns out to be a most charming contact partner. However, he prefers to leave actual customer service to his human colleagues. Paul is able to call another member of staff for support via “Voice over IP”. Before Paul bids a fond farewell and returns to the store entrance, he still has time to ask for feedback. In this way, he discovers whether customers appreciated the interaction or not. Martin Wild, Chief Digital Officer at Media-Saturn-Holding: “With Paul, we are offering our customers the opportunity to get to know one of the most advanced robots in the world.”  Cont'd...

Comments (0)

This post does not have any comments. Be the first to leave a comment below.


Post A Comment

You must be logged in before you can post a comment. Login now.

Featured Product

Motion Controls Robotics, Inc. - The Random Robotic Case Erector System

Motion Controls Robotics, Inc. - The Random Robotic Case Erector System

Random Case Erectors are ideal for fulfillment centers and other end-of-line packaging needs. Save money by eliminating changeover downtime. Reduce ergonomic injuries by eliminating repetitive manual tasks. The Random Robotic Case Erector System includes: • FANUC M20iA/20 Robot • Combi gravity case magazine - holds 2 box sizes • Combi bottom flap folder with integrated 3M case sealing head. • Fixed robot base, anchored to the floor • Flexible end of arm tool to pick and erect multiple case sizes to eliminate changeover downtime • System wiring and controls • Color 7.5" touchscreen HMI display for selecting case size • Perimeter guarding with safety interlocks on doors • Programming for Robot, PLC/PMC, HMI and Vision • Complete documentation in electronic format • On-site training and support • Compliance with all applicable robotic safety standards. Alternate safety configuration may be available to allow an operator to changeover a case size in one magazine while the robot continues to work in other magazines. Contact Motion Controls Robotics to learn more about how to implement this system into your current end-of-line operations.