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By Fraunhofer IPA via RoboHub: In January 2015, Fraunhofer IPA presented a prototype of the “Care-O-bot 4” service robot. The charming helper is now proving its worth in the real world. “Paul” the robot has been greeting customers in Saturn-Markt Ingolstadt since the end of October 2016 and directing them towards their desired products.
Care-O-bot 4, alias Paul, approaches Saturn customers and welcomes them to the store. If they ask him about a certain product, he accompanies the customer to the department and points them in the direction of the relevant shelf. As he indulges in small talk about the weather, or another subject, Paul turns out to be a most charming contact partner. However, he prefers to leave actual customer service to his human colleagues. Paul is able to call another member of staff for support via “Voice over IP”. Before Paul bids a fond farewell and returns to the store entrance, he still has time to ask for feedback. In this way, he discovers whether customers appreciated the interaction or not. Martin Wild, Chief Digital Officer at Media-Saturn-Holding: “With Paul, we are offering our customers the opportunity to get to know one of the most advanced robots in the world.” Cont'd...
Nathaniel Mott for Inverse: Ordering room service can be a lesson in embarrassment. It could arrive right after you’ve taken off your clothes, while you’re indisposed, or while you’re in the middle of other hotel-related behavior. Thankfully, a robot butler named Relay is here to take that embarrassment (and other inconveniences) out of hotel deliveries.
Relay is basically an autonomous locker on wheels. Guests ask for an item, a hotel worker puts the object inside Relay’s compartment, and then the robot scoots over to the guest’s room with its cargo. It then calls the guests to let them know their item is ready before heading back down to the lobby so it can recharge before its next assignment. Cont'd...
Thousands of Commercial Drone End Users to Convene Next Week in San Jose for 2nd Annual Drone World Expo
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