The HaiPick Climb system was designed around a practical question: How can warehouses gain the storage density and throughput associated with AS/RS while making the solution easier to implement, operate, maintain and expand?
Simplifying High-Density Warehouse Automation
Product Q&A with | HAI Robotics
Tell us about your product and what you feel sets it apart from similar products.
HaiPick Climb is a high-density, goods-to-person Automated Storage and Retrieval System (AS/RS) designed for warehouses that need to store more inventory, fulfill orders faster and adapt as operational requirements change. The system combines compact HaiClimber robots, high-density racking, configurable workstations and HaiQ software to automate storage, retrieval and order fulfillment.
What sets HaiPick Climb apart is its ability to deliver high storage density and throughput without creating unnecessary infrastructure or operational complexity. HaiClimber robots move independently beneath the racking, travel between aisles and climb vertically to retrieve inventory. Climbing channels attach to one side of industry-standard racking, reducing the facility preparation required compared with more infrastructure-intensive AS/RS designs.
The latest configuration supports double-deep storage and up to 45,000 totes within 1,000 square meters, or approximately 10,700 square feet. It can deliver totes to workstations in under two minutes and support system throughput of up to 4,000 totes per hour within the same footprint. These are system-level capabilities, and actual results depend on each operation’s layout, workflows, inventory and order profile.
HaiPick Climb is also modular. Customers can begin with the robots, racks and workstations required for their current operation, then add capacity as volumes, SKU counts or fulfillment requirements change. The system supports multiple tote and tray formats, including workflows that handle cartons or products in their original packaging without manual decanting. This combination of performance, simplicity and flexibility helps customers automate today without placing unnecessary limits on how their operation can evolve.
Tell us about the R&D behind this product. Who is this product designed for? What problem is it solving?
Development of HaiPick Climb began in 2022, followed by several years of engineering validation and refinement before its global introduction in 2025. Critical mechanisms undergo full-lifecycle endurance and aging testing to support long-term reliability. Development has continued since launch, with new features and configurations informed by experience across different warehouse environments, order profiles and customer requirements.
The system was designed around a practical question: How can warehouses gain the storage density and throughput associated with AS/RS while making the solution easier to implement, operate, maintain and expand?
HaiPick Climb is designed for distribution centers, fulfillment operations and warehouses facing several common pressures: limited floor space, growing SKU counts, unpredictable peaks, labor constraints and increasing customer expectations for faster, more accurate fulfillment. It can support applications across e-commerce, apparel, retail, grocery, healthcare, automotive, manufacturing, consumer electronics and third-party logistics.
The product solves more than a storage problem. It reduces the travel and manual handling associated with conventional picking by bringing inventory directly to ergonomic workstations. HaiQ software coordinates storage, order priorities, robot assignments and travel paths in real time, helping maintain efficient material flow during both daily operations and periods of peak demand.
Customer requirements remain central to the R&D process. For example, the latest upgrade expanded storage density, workstation options and packaging flexibility while preserving the system’s simplified architecture. The objective is not to add technology for its own sake. Each development should help customers improve a measurable operational outcome, whether that is capacity, throughput, accuracy, labor utilization, service level or the ability to scale.
HaiPick Climb uses the full height of the warehouse to create a high-density automated storage system that accommodates more inventory without expanding the facility footprint.
Give us an idea of the installation process.
Every project begins with the customer’s operational requirements. Hai Robotics and its integration partners evaluate inventory characteristics, SKU velocity, order profiles, inbound and outbound workflows, throughput targets, facility constraints and future growth expectations. This information is used to develop the system layout, determine the required number of robots and workstations, and define how the system will integrate with the customer’s existing warehouse software and processes.
HaiPick Climb is designed to reduce the facility preparation associated with warehouse automation. The system uses industry-standard cross-bar racking, with climbing channels installed on one side of the rack structure. Because the compact robots can travel beneath the racks and between aisles, the system requires minimal fixed conveyance and can accommodate more floor variation than many traditional AS/RS architectures. This makes it suitable for both new facilities and brownfield retrofits.
Once the physical infrastructure, workstations and charging equipment are installed, HaiQ software is configured and integrated with the customer’s warehouse management or enterprise systems. The robots are then commissioned, and the complete system is tested against the agreed workflows and performance requirements. User acceptance testing, operator and maintenance training, go-live planning and post-launch support are incorporated into the implementation process.
Project schedules vary according to the size of the system, facility readiness, integration scope and operational complexity. The modular architecture also supports phased installation and expansion, allowing customers to add robots, racks or workstations as demand grows without redesigning the entire system.
HaiPick Climbers coordinate the movement of inventory between high-density storage and workstations, creating an efficient, continuous flow throughout the warehouse.
How is your company set up to support the users of your products?
Hai Robotics has a global presence, but U.S. customers are supported by teams and resources based in the United States. The company’s Americas headquarters and support operations are located in Alpharetta, Georgia, providing a central base for solution engineering, project delivery, software support, training, customer service and spare-parts distribution.
Support begins before installation. U.S.-based teams work with customers and integration partners to define operational requirements, develop the system design, coordinate implementation and prepare the customer’s team for the transition to automation. During deployment, Hai Robotics supports system integration, commissioning, user acceptance testing, operator and maintenance training, go-live and operational stabilization.
After go-live, customers have access to U.S.-based technical support, remote system assistance, preventive maintenance, spare-parts support and on-site service when required. Maintaining spare-parts inventory in the United States helps shorten response and delivery times when replacement components are needed. HaiQ software also provides real-time visibility into system performance, allowing customer and support teams to identify bottlenecks, manage workflows and respond to exceptions.
Hai Robotics’ U.S. team is complemented by an established network of integration and solution partners across the Americas. These partners provide additional local engineering, installation and service capabilities while working directly with Hai Robotics’ product and support teams.
Globally, Hai Robotics supports more than 1,700 systems across over 40 countries and regions. That international experience gives the U.S. organization access to knowledge developed across different industries, warehouse environments and operating conditions. For American customers, the model combines that global product experience with local accountability and support.
The goal is not simply to get the equipment through go-live. It is to help the customer achieve the operational KPIs and service commitments that justified the automation investment—and continue achieving them as the operation changes.
What feedback have you received from the field? Can you share a use case and the results?
Since its global introduction in 2025, more than 10,000 HaiClimber robots have been contracted for customer projects in 12 countries across Asia, Europe, North America, South America and Australia. Eight customers have either expanded an existing HaiPick Climb system or selected the solution again for another project. Repeat investment is meaningful feedback because it indicates that customers see a path to continued value beyond the initial deployment.
One example is a large HaiPick Climb installation supporting a cross-border e-commerce fulfillment operation in the United States. The facility required extremely high storage capacity and outbound throughput while maintaining the accuracy needed to manage a large and diverse inventory.
The completed system includes 323 HaiClimber robots and 452,448 storage locations. Its high-density configuration provides approximately 44 tote locations per square meter, allowing the operation to place substantial inventory capacity within the available building footprint.
Across the complete installation, the system supports outbound throughput of 8,265 totes per hour while maintaining picking accuracy above 99%. The scale of the deployment demonstrates how the HaiPick Climb architecture can coordinate hundreds of robots and hundreds of thousands of storage locations within a single high-volume fulfillment operation.
The significance of the project is not simply the number of robots installed. It is the ability of the complete system—robots, software, racking, workstations and material flow—to translate that scale into usable storage capacity, sustained throughput and accurate fulfillment.
For customers evaluating warehouse automation, that field experience matters. A successful demonstration can show that an individual robot works. A large commercial installation shows whether the complete system can become infrastructure that an operation depends on every day.
Hai Robotics helps businesses unlock smarter, more adaptable warehouse operations. Founded in 2016, the company is redefining warehouse automation through flexible automated storage and retrieval solutions that evolve alongside operational needs. By combining robotics, software, and modular system design, Hai Robotics helps organizations increase efficiency, optimize space, and respond faster to changing demand. Backed by a global network of offices and partners, Hai Robotics works side-by-side with customers to solve operational challenges and build systems designed for long-term performance.
The content & opinions in this article are the author’s and do not necessarily represent the views of RoboticsTomorrow
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