SoftBank Robotics America Announces Collaboration with Oracle to Innovate the Customer Experience

With this collaboration, SoftBank Robotics and Oracle will explore new and innovative ways for businesses to connect with their customers and reimagine the customer journey.

SAN FRANCISCO, April 27, 2017 /PRNewswire/ -- SoftBank Robotics America (SBRA), the North American arm of SoftBank Robotics Group and Silver level member of Oracle PartnerNetwork (OPN), today announced its collaboration with Oracle to connect Pepper, the humanoid robot, with Oracle Service Cloud.


With this collaboration, SoftBank Robotics and Oracle will explore new and innovative ways for businesses to connect with their customers and reimagine the customer journey. By leveraging Pepper's unique and engaging form factor, the existing Oracle Service Cloud experience will be tethered to SoftBank Robotics' leading robotics platform to shape a new service solution across both assisted and self-service channels.

"Today's customer expects not only up-to-the minute service, information and attention but memorable, meaningful, and personal experiences," stated Steve Carlin, Chief Strategy Office for SoftBank Robotics America. "Our expanded collaboration with Oracle will explore new concepts in the customer experience space, helping brands stay relevant and exceed the demands of today's consumers."

The ultimate goal of this collaboration will be to create a dynamic solution for Pepper that SoftBank Robotics and Oracle customers can easily integrate into existing customer management tools. Pepper's unique form factor is a key benefit for sectors with a high volume of customer interactions, including retail, hospitality, healthcare and financial services.

Oracle Service Cloud makes it possible for businesses to better understand their customers and quickly deliver the right answers at the right time through preferred service channels and devices. From enabling a cross-channel contact center, to providing fast service in the field, Oracle Service Cloud makes it easy for customers to engage with a brand. By connecting Oracle Service Cloud to SoftBank Robotics' Pepper robot, businesses will have the ability to integrate the sophisticated form factor into its business strategy and easily capture customer insights and analytics, and better inform the marketing and sales message.

To learn more about Pepper's capabilities, visit www.meetpepper.com

About SoftBank Robotics America
Headquartered in San Francisco, California, SoftBank Robotics America (SBRA) is driving technology forward by becoming a leader in humanoid robotics. Our robots, including Pepper and NAO, are used in more than 70 countries worldwide and offer innovative use cases relevant for the fields of retail, financial services, healthcare, travel, and hospitality. Formerly Aldebaran Robotics, SBRA's sister offices remain in Europe, Japan and China under the new SoftBank Robotics Group.

Pepper, NAO, Aldebaran and SoftBank Robotics are trademarks of SoftBank Robotics in the US and other countries.

About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) is Oracle's partner program that provides partners with a differentiated advantage to develop, sell and implement Oracle solutions. OPN offers resources to train and support specialized knowledge of Oracle's products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to be recognized and rewarded for their investment in Oracle Cloud. Partners engaging with Oracle will be able to differentiate their Oracle Cloud expertise and success with customers through the OPN Cloud program - an innovative program that complements existing OPN program levels with tiers of recognition and progressive benefits for partners working with Oracle Cloud. To find out more visit: http://www.oracle.com/partners.

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