Going Where No Man Has Gone Before: What Does the Future Hold for Automation in the Service Industry?

Most service organisations are still at the stage of small scale trial RPA deployments summarised as "if x is true, then click button y". So how do we go on our voyage of discovery, and move from where we are now to a more automated enterprise?

The Robotics Industry Must Overcome the Awareness Gap

We must educate and evangelize to bust the myths and show what automated business processes can do. The technology is ready - now we have to show the world its value.

The ABC of RPA, Part 10: At What Point Should I Also Consider Bringing Artificial Intelligence Into The Office Environment?

Once a number of robots have been successfully implemented within your internal team and your process experts have a thorough understanding of how these robots have impacted the operating environment - then you can progress to artificial intelligence.

The ABC of RPA, Part 9: How Do I Measure Performance of a Robot Versus Humans?

If a robot gets a company's product out the door one or two days sooner, that equates to revenue, and thus cash, in the door one or two days sooner.

The ABC of RPA, Part 8: Can robots and humans work in harmony?

Humans will always be required within an operation because they will need to process the one-off transactions that the robot has not been equipped to handle, and the robot will need to be programmed for any process changes.

The ABC of RPA, Part 7: How will robotics and automation affect my employees?

In the long term, job roles will shift away from their traditional remits and evolve to meet the needs of the modern, automated workplace.

The ABC of RPA, Part 6: Are robotics and automation in conflict with my IT Department?

It's important that your IT staff understand the impact of automation - more importantly, that it is not a replacement for your IT team.

The ABC of RPA, Part 5: What Is the Cost of Automation and How Do I Justify It to the Leadership Team?

We've put together a breakdown of the cost of automation, and how to justify it to the leadership team.

The ABC of RPA, Part 4: Choosing the right robotics and automation software to get the job done

In part four of the ABC of RPA series, we discuss how to choose the right software to suit your automation requirements.

The ABC of RPA, Part 3: What Steps Should I Take in Order to Start the Robotics Journey?

Identifying the departments with the biggest backlog, the most amount of overtime or the area that receives the highest number of complaints is a straight forward way to prioritize which areas of the organization to automate.

Why the Future of Robotics Lies in the Code

While the exterior mechanics of a robot may be fascinating, it is their programming and software that has the most utility for future workforces.

The ABC of RPA, Part 2: What are the opportunities to automate?

Robotic process automation can be applied across departments, from HR and Customer Service to Finance and Operations. 70-80 per cent of rules-based processes can be automated,

The ABC of RPA: What is robotics and automation in the office?

Robotics and automation in the office is actually much more subtle, and typically works behind the scenes.

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