Impact of COVID-19 on the AI in Enterprise Communications and Collaboration

“AI in Enterprise Communications and Collaboration Industry Size, Analysis, Regional Outlook, Growth, Export Value, Shipment, Volume & Trade”

Summary: "AI in Enterprise Communications and Collaboration Industry Size, Analysis, Regional Outlook, Growth, Export Value, Shipment, Volume & Trade"


• Increasing cases of COVID-19 across the globe is resulting in economic slowdown and millions of employees are working from home for the first time during this pandemic. This is expected to change the conservative corporate culture. Hence, demand for better enterprise communication solutions is increasing during this pandemic and it is expected that it will continue during the forecast period. Hence, COVID-19 has a positive impact on the AI in enterprise communications and collaboration industry.
• This is projected to indirectly propel the global AI in enterprise communications and collaboration industry in the next few years. However, lack of industrial activity is expected to result in low cash flows, thus hampering the funding of projects.
• Enterprise communications and collaboration is a communication system for corporate employees, which includes enterprise social networking tools, collaboration platforms, a corporate intranet, and the public Internet. Artificial intelligence (AI) is already entered into the enterprise communications and collaboration area such as chatbots, for simplifying the communication and collaboration process in enterprises. At present, enterprises are shifting from on-premise enterprise communications to cloud-based communication services.
• Workflows are complex these days. Implementation of AI in enterprise communications and collaboration makes daily communication easier, improves work tasks, improves business processes, increases contact center interaction, and reduces communication complexity in any organization.
• The global AI in enterprise communications and collaboration industry is projected to expand at a rapid pace during the forecast period, due to advancement in technologies across the globe.

Global AI in Enterprise Communications and Collaboration Industry: Key Drivers

• Rising shift from on-premise enterprise communications to cloud-based communication services further integrates AI and incorporates it with various communication channels, thus propelling the industry growth
• Increasing demand to make enterprises more informal and smarter along with automation of collaborative business workflows and procedures is estimated to boost the growth of the AI in enterprise communications and collaboration industry during the forecast period. Implementation of AI and machine learning algorithms makes an enterprise a digital workplace.
• Surge in demand for smart meeting rooms and evolution of assisted intelligence in enterprises is a major factor likely to accelerate the AI in enterprise communications and collaboration industry in the next few years.
• Rise in demand for better communication and interaction with the physical environment to accomplish a broad range of activities in a more efficient and informed manner across the globe is estimated to boost the growth of the AI in enterprise communications and collaboration industry during the forecast period.

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