The telecom sector has experienced numerous automation phases. While previous connections were still made manually by switching cables, hardware later automated this operation.
It is no longer a question of whether the rapid development of AI will be affecting or even disrupt the majority of the industry. In addition, the telecom industry is not an exception. Undoubtedly, the emergence of AI, Data Science, and Machine Learning will be enabling telecom firms to operate better, make investments, and additional revenue. By examining market niches they haven't previously, telecom operators can develop new revenue sources for themselves.
Let's examine the use cases of AI in the telecommunication industry. Some of the most promising applications of artificial intelligence and data science in the telecommunications industry include customer experience improvement, fraud detection, and optimizing mobile tower operations.
1. AI-Enhanced Mobile Tower Operation Optimization
One of the major challenges telecom providers face is the routine of mobile towers. For making sure that all of the machinery and equipment in these towers are operating properly, on-site inspections are mandatory. This is expensive equally financially and in terms of the amount of management required.
Companies are utilizing AI-powered robots and video cameras at mobile towers in situations like these. AI is also assisting in providing real-time alerts to operators in the occurrence of hazards or other catastrophes like smoke, fire, storm, etc.
IoT sensors can be incorporated into mobile towers by telecommunications companies. For evaluating massive data, these IoT devices are employing numerous machine learning methods.
2. Enhancing Client Services
Another use cases of AI in the telecommunication industry is improving client services. Telecommunications firms are automating customer service more easily and giving clients a more customized experience thanks to artificial intelligence. Every individual is aware that the "Customer is King." Therefore, telecom businesses are keeping their clients by providing superior customer care services.
However, it's difficult to manage clients and handle every issue individually. For addressing consumer complaints, a sizable crew is required around the clock. Especially, the recent epidemic has shown the significance of automating customer service jobs. The advantages of artificial intelligence are then put to use in this situation.
Executives from the telecom, tech, and media sectors confirmed a significant investment in building cognitive technologies based on AI, with 40% stating "strong" benefits, as per a Deloitte survey. One-third of them (24%) reported that they expect cognitive computing "significantly transforming" their businesses.
It is a platform that is enabling you to offer help around the clock. AI-enabled chatbots, which are transforming customer service in virtually every business, are one prominent example.
3. Making Decisions Based on Data
Employees find it exhausting to rapidly examine data when they have a lot of data in their possession. AI is useful in this situation. Creating informed judgments using information is made easier for telecom business leaders by implementing AI.
To understand significant data and identify hidden patterns in the data, AI-based data analytic systems can sift through huge amounts of data. This helps in promoting intelligent products.
4. Detection of Fraud
The use cases of AI in the telecommunication industry also include the detection of fraud. AI is making it simpler to design algorithms that can recognize and respond to fraudulent network movements.
The several fraudulent practices carried out by well-known telecom corporations, including unauthorized network access, false profiling, and others, are decreased by machine learning algorithms. By examining the data, the computer learns to distinguish between incorrect and correct patterns and thus, identifies abnormalities.
These developments are enabling the system for identifying anomalies as they happen in real-time. This is a lot more effective than taking human analysts.
5. Establishing a Robust Network Architecture
For telecom operators, artificial intelligence is facilitating network infrastructure optimization and upgrading. In order to offer ongoing services with a third-party director, AI and machine learning are assessing the data and making the necessary modifications.
This is enabling operators for building self-organizing networks, or SONs—networks that can self-configure and self-correct any errors.
6. Increasing Revenue Production
Every business is prioritizing maximizing revenue growth by reducing supplemental operating expenses. There is no exception for telecommunications industries. Organizing the data and putting it to use for making revenue is a difficult and time-consuming operation when operating in an industry with vast amounts of data.
Nonetheless, the handling of Big Data has gotten far easier in the telecommunications sector because of the implementation of artificial intelligence and machine learning. Even today's CRM systems can be integrated with AI for enhancing customer service.
Companies around the globe will inevitably undergo a digital transformation as it adapts to the shifting requirements and tastes of society. Modern consumers are the primary force behind the transformation; it is because of them that businesses are adapting to the influence of new elements.
Therefore, telecom operators are evaluating and putting into practice any technological advancements that are allowing them to offer managed IT services. This article has discussed the use cases of artificial intelligence in the telecommunication industry.
The telecom business is being influenced by artificial intelligence in many different ways. Telecom networks can now analyze huge volumes of data. As well as also provide their consumers with uninterrupted services, thanks to technologies like data analytics, machine learning, and the Internet of Things.
If you want to use artificial intelligence in your telecommunications company, Aeologic Technologies will be happy to help you strategize, analyze, and create AI-powered solutions for your particular requirements.