Vecna Robotics Announces Performance Guarantee to Simplify Warehouse Automation Adoption

The company’s guarantee is based on customer-defined success criteria like throughput, workflow tasks completed, and uptime.

Vecna Robotics, the leader in flexible material handling automation solutions, today announced a performance guarantee to provide a low-risk onramp for automation newcomers and to simplify the rapid deployment of mobile robots in warehouse and manufacturing facilities across the country. The company's guarantee is based on customer-defined success criteria like throughput, workflow tasks completed, and uptime.

In a recent market survey conducted by CITE Research and Vecna Robotics, warehouses are between 10-25% understaffed, with material handlers and forklift drivers to move pallets representing the largest labor gaps at 34% and 31% respectively. And while the global warehouse automation market is projected to expand to $69 billion by 2025, there are still obstacles to adopting automation at scale, including cost, return on investment, change management, and operational disruption. Vecna Robotics' performance guarantee is designed to quell those concerns by giving operators the opportunity to evaluate systems first-hand, in the field.

"Executives in warehousing and distribution are telling us that they need to get automation projects approved, funded, and deployed more quickly," said Craig Malloy, CEO at Vecna Robotics. "Instead of providing a standard SLA agreement, we're flipping the script. We believe that a performance guarantee on customers' terms -- along with our RaaS pricing and 24/7/365 PivotalTM Command Center -- will help drive mass adoption by ensuring that pre-defined performance gains and ROI expectations are met."

Over 90% of Vecna Robotics' projects are now acquired via Robots as a Service (or RaaS) -- a streamlined model to acquire, deploy, and service material handling automation with a low annual fee. Once deployed, Vecna Robotics' systems are monitored by its industry leading PivotalTM Command Center. The complimentary offering observes all robots 24/7/365 and can remotely resolve issues on the rare occasion that human assistance is required. And now, an investment in a Vecna Robotics system will be underwritten by a customer-defined performance guarantee.

"We want to give operators, and new adopters to automation in particular, the confidence to start their journey with low risk and maximum value over the near term," said Josh Kivenko, Chief Marketing Officer at Vecna Robotics. "We are committed to seeing zero daylight between a customer's performance goals and the solutions that we provide. If they are not fully satisfied with their deployment on those terms, they can simply update their contract with us or send the robots back."

Go to for more details on Vecna Robotics' performance guarantee. For more information on Robots as a Service or 24/7/365 PivotalTM Command Center go to

About Vecna Robotics

Vecna Robotics is an award-winning flexible, intelligent material handling automation company with solutions engineered for seamless work between autonomous mobile robots (AMR) and the labor, equipment, facilities, and systems that make business go. Our self-driving forklifts, pallet trucks, pallet jacks and tuggers -- powered by Vecna's Pivotal™ orchestration software and 24/7/365 Command Center -- help distribution, warehousing, and manufacturing organizations automate their most critical workflows, maximize throughput and scale operations fast. For more information, visit Follow us on Twitter and LinkedIn.

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