Multilingual correspondence through smartphones can be realized in real time at any time, 365 days, for foreigners' inquiries and requests to visit Japan. The service is in full use offering accommodation facilities like Holiday Inn and Grand Bell Hotel and car rental service "Times Car Rental".
Japan Bebot, the World's Most Advanced AI Concierge
Junko Nirmala for | RoboticsTomorrow
Bebot, the world's most advanced AI concierge, launched service for private accommodation facilities.
Beginning with September 2017, B-spoke Co., Ltd has launched AI (artificial intelligence) chat concierge "Bebot (Bebot)" for foreigners and tourists in Japan using the private accommodation facilities. The company aims that by automating customer service work with artificial intelligence, the entire process can contribute to reducing the burden on facilities used and improving guest satisfaction.
"Bebot" is a chat bot that made it possible for artificial intelligence to handle concierge work for foreigners who visited Japan for the first time in 2016. Multilingual correspondence through smartphones can be realized in real time at any time, 365 days, for foreigners' inquiries and requests to visit Japan. The service is in full use offering accommodation facilities like Holiday Inn and Grand Bell Hotel and car rental service "Times Car Rental".
Starting to offer the first of its kind in the service industry for the private accommodation facility. In accordance with the requirements of the facilities one would use, customization optimized for each property such as house rules is possible. By automating customer service work with artificial intelligence such as asking questions from the guests such as "Where can I get the room key?", "Responding to early check-in is possible?", Etc., the burden of the facilities to be used It is possible to realize simultaneous reduction and improvement of guest satisfaction.
Japan overall seeing automation than immigration to cope with decling labor situations. In lieu of accommodation staff, responding to inquiries 24 hours 365 days in English and other languages. Guests can use "Bebot" through chat applications such as Facebook Messenger and WeChat that they are accustomed to. And further one can also submit a review post to the guest in "Bebot" chat. The time it takes to introduce "Bebot" can be customized for each property for about a few days. Currently, "Bebot" is offered to about 3,000 domestic rooms in Tokyo.
Given the Tokyo 2020 olympics there is huge surge in services, developers, providers of system that supports operators in remote languages for communication robots with multilingual support through cloud services. For example Forex Robotics additionally implements natural language processing service using AI technology on the cloud based on Asratec's robot remote control system "VRcon".
VRcon makes it possible for operators at remote locations to operate and respond to robots in real time even when inquiries or questions that can not be handled by the previously programmed actions on the communication robot are made.
The cloud service linked with VRcon is equipped with translation function in multilingual language, text to speech function (Speech to Text), text to speech function (Text to Speech), FAQ answer function using machine learning. By linking VRcon with these cloud services of natural language processing, the foreign language question received by the communication robot is converted to Japanese and displayed on the operator side Translation of the response in Japanese by the operator into an arbitrary foreign language and utterance from the communication robot. AI on the cloud interprets the contents of the question received by the communication robot and presents the candidate of the answer to the operator side This will allow operators to respond to questions that have not been learned in foreign languages, and the system can assist the operator in answering questions, thereby alleviating the burden on the operator.
According to the announcement by the Japanese government tourist office, the inbound demand is rising, such as foreigners (inbound) visiting Japan topped 2.5 million for the first time in April 2017, multilingual correspondence also in the communication robot for customer service is in huge demand for japan market.
Junko Nirmala is a Tokyo resident with 17 years of Professional experience in Technology and business consulting services. Her diverse background includes Advisory assignments completed for 70 plus Japanese companies on Globalization, Founder of startup company in Green Technology, conducting Training and seminars for Global Workforce in Japan and so on. Currently she is involved in Promoting Japan Robots Industry. She has authored 3 books and consistently writes for newspapers and magazines in Japan.
The content & opinions in this article are the author’s and do not necessarily represent the views of RoboticsTomorrow
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