Knighted WMS, WCS and LMS software customers now have access to expanded 24X7 technical support services from Intelligrated
(CINCINNATI: Oct. 1, 2013) - Intelligrated® (www.intelligrated.com), a North American-based automated material handling solutions provider, announces the integration of its technical support services for Knighted® (www.knightedcs.com) software customers. Intelligrated's Customer Service & Support team now offers 24X7 single-source support for Knighted Vision warehouse management (WMS), WCSPlus® warehouse control (WCS) and GoalPost® labor management (LMS) software customers with expanded technical support contracts.
Knighted software technical support inquiries are now handled through Intelligrated's customer support hotline: 1.877.315.3400. This hotline connects customers to a team of knowledgeable and highly-trained Intelligrated and Knighted customer support engineers.
Knighted customers with expanded technical support contracts can now also access Intelligrated's Customer Service & Support Dashboard™, an online incident management portal that provides visibility for all technical support interactions.
"Intelligrated and Knighted are well-positioned to provide unique, fully-integrated fulfillment execution solutions to satisfy the demands of fast-paced multi-channel distribution and fulfillment environments," said Greg Cronin, executive vice president, Intelligrated. "By integrating Knighted software into Intelligrated's technical support services, our combined solutions are backed by 24X7 coverage from a single, responsive source."
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Intelligrated® (www.intelligrated.com) is a leading North American-based, single-point provider of automated material handling solutions with operations in the U.S., Canada, Mexico and Brazil. Headquartered in Cincinnati, Intelligrated designs, manufactures and installs complete material handling automation solutions, including conveyor systems, IntelliSort® sortation systems, Alvey®palletizers and robotics, Real Time Solutions® order fulfillment systems, warehouse control software and advanced machine controls-all supported by 24X7 Customer Service and Support.
Through its NY-based subsidiary company, Knighted® (www.knightedcs.com), Intelligrated offers web-enabled logistics software for today's supply chain operations including warehouse management software (WMS), warehouse control software (WCS) and labor management software (LMS).
Serving the warehousing, distribution, consumer product manufacturing, postal and parcel markets, Intelligrated collaborates closely with its clients to develop productivity solutions and support their needs throughout the life of their material handling systems. For more updates, follow us on Twitter @Intelligrated.