Answers by Henry Hu, CEO at Cafe X, on Quora:  

Q: What will the workforce look like 20 years from now?

A: Twenty years from now, a lot of the things that humans do today will be fully automated. I think in many ways, it is changing for the better and creating new opportunities for workers. Technology and automation increase efficiency and allows workers to use put their skills to better use to maximize productivity.

At Cafe X, the robot performs basic tasks like moving the cup around while our Product Specialists greet customers, allowing more time for meaningful human connections and providing a better customer experience. I think we’ll see this across industries where basic tasks that can be easily automated eventually will be, and it will pave the way for a workforce that is more productive and efficient.

Q: What interesting developments can we expect in robotics in the next 5 years?

A: Robotics will be used in areas where it makes sense technically and economically. More complex tasks will be automated and collaborative robots will help humans work more productively.

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